JL
Jody L

1 reviews | Active since Apr 2012

26 Feb 2018, 10:21

Very poor service....

I app**** for a credit card towards the end of Jan. I was advised that my credit rating was ok and could be qualified for a credit card. 3months pay slips were requested for the application to be completed. I provided that on the 8th of Feb. I then received an email saying that I would be contacted in 3 days. After the 3 days had lapsed, I called in and I was told that there has been no credit card captured as of yet. When I asked to escalate, I was told that it would take another 48 hours to get feedback. I still have not received any form of communication.

I also put very clearly in my email that I do not agree to the marketing conditions on the T&Cs and that I do not want my personal information sold or distributed. I have subsequently been receiving marketing calls from agents I have never ever received calls from.

I have provided Discovery with my pay slips and I honestly feel vulnerable as to what they will do with my personal information.

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Replies (1)
Discovery Bank
Discovery Bank's reply26 Feb 2018, 14:58
Official

Hello bellvilleboy

Thank you for bringing this matter to our attention.

We have emailed you an updated quotation for you to sign before we can complete your application.

I can confirm that marketing consent was never selected on your profile.

I apologise for the inconvenience caused due to our agents not giving you feedback, this will be addressed accordingly.

Regards

Jaco