1 reviews | Active since Apr 2012
Very poor service....
I app**** for a credit card towards the end of Jan. I was advised that my credit rating was ok and could be qualified for a credit card. 3months pay slips were requested for the application to be completed. I provided that on the 8th of Feb. I then received an email saying that I would be contacted in 3 days. After the 3 days had lapsed, I called in and I was told that there has been no credit card captured as of yet. When I asked to escalate, I was told that it would take another 48 hours to get feedback. I still have not received any form of communication.
I also put very clearly in my email that I do not agree to the marketing conditions on the T&Cs and that I do not want my personal information sold or distributed. I have subsequently been receiving marketing calls from agents I have never ever received calls from.
I have provided Discovery with my pay slips and I honestly feel vulnerable as to what they will do with my personal information.
Hello bellvilleboy
Thank you for bringing this matter to our attention.
We have emailed you an updated quotation for you to sign before we can complete your application.
I can confirm that marketing consent was never selected on your profile.
I apologise for the inconvenience caused due to our agents not giving you feedback, this will be addressed accordingly.
Regards
Jaco
Hello bellvilleboy
Thank you for bringing this matter to our attention.
We have emailed you an updated quotation for you to sign before we can complete your application.
I can confirm that marketing consent was never selected on your profile.
I apologise for the inconvenience caused due to our agents not giving you feedback, this will be addressed accordingly.
Regards
Jaco
