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LV
Lee V

1 reviews | Active since Oct 2013

04 Nov 2020, 11:42

VERY DISAPPOINTING SERVICE

I have been trying to sort out the issue with my card since the 19th of October, called several times only in the end to be told that they can’t give me a new card because i have a passport number and because i can’t access the online.discovery. Bank website. To my surprise a few days later i got notification about receiving a new card, which is great. Card arrives but now i can not activate it because i still can’t access the online wen page. I’ve called in several times since the 23rd of October having calls between 12 - 16mins but to no avail. I have sent screenshots of the error message i get and it’s been almost 2 weeks. No resolution given, no feedback. Basically me calling in is just a waste of my airtime and time as they don’t care. Very Disappointed!!!

0
Replies (3)
Discovery Bank
Discovery Bank's reply04 Nov 2020, 14:29
Official
Good day Lilian 


 I am very disheartened to read your review regarding the service you have received from Discovery Bank. 

 I see that one of our bankers has contacted you regarding this issue, and is doing their best to assist you. 

To will ensure that we resolve this issue as a matter of urgency, please could you send your details and we will escalate your request. 

I sincerely apologies for any inconveniences this could have caused you. 

Should you require any further assistance, please feel free to contact us directly. 


Regards 
Girshwin 

LV
Lee V's update04 Nov 2020, 19:15
Reviewer Update
Hi Girshwin, thank you for your response. Yes, Samantha has been in touch and she’s been most helpful. I appreciate her following up in order to come to a resolute.

She’s the only consultant amongst the many i’ve spoken to who’s been the most helpful and quite pleasant :)
LV
Lee V's update11 Nov 2020, 14:26
Reviewer Update
Hi Girshwin, to date i still haven’t found joy with Discovery Bank. I submitted the docs same day as requested but i’m still hanging in limbo. Can i get an ETC at least? It’s now going on 3 weeks following up on the same query.