1 reviews | Active since Sept 2026
Very disappointing service
I’m extremely unhappy with the service I received from Discovery client services . The query was not handled properly, and the issues caused unnecessary delays, inconvenience, and additional costs on my side.
Because of the problem with their system and the client services team just sending me to the travel department (which was closed on a sunday and the emergency line also couldn't assist) when it was clearly is system issue. Only for the travel department to say it not an issue on their side but banking side. I ultimately had to pay double for something that should have been handled correctly in the first place. This was incredibly frustrating and completely avoidable.
I would strongly recommend thinking twice before using the banking services .
Thank you for taking the time to share your experience with us.
We sincerely apologise for the frustration, inconvenience, and additional costs you incurred as a result of the difficulties you experienced.
Please be assured that your concerns have been noted and will be reviewed thoroughly to understand what went wrong and identify opportunities to improve our processes and customer experience. We will log a formal complaint as well to ensure this is addressed right down to the root cause.
Once again, we apologise for the inconvenience caused and thank you for bringing this matter to our attention.
Kind regards,
The Discovery Bank Team
Thank you for taking the time to share your experience with us.
We sincerely apologise for the frustration, inconvenience, and additional costs you incurred as a result of the difficulties you experienced.
Please be assured that your concerns have been noted and will be reviewed thoroughly to understand what went wrong and identify opportunities to improve our processes and customer experience. We will log a formal complaint as well to ensure this is addressed right down to the root cause.
Once again, we apologise for the inconvenience caused and thank you for bringing this matter to our attention.
Kind regards,
The Discovery Bank Team
The companies lack of compassion for their clients in ensuring they offer the best services 24/7 not only causes frustration with hour long calls but also costs your clients out of pocket for expenses that could be avoided if your systems and support function as expected.
Don't offer a service if you cannot back it up. I would like a full review of my incident,
The companies lack of compassion for their clients in ensuring they offer the best services 24/7 not only causes frustration with hour long calls but also costs your clients out of pocket for expenses that could be avoided if your systems and support function as expected.
Don't offer a service if you cannot back it up. I would like a full review of my incident,