VERY DISAPPOINTING AND FRUSTRATING

I have been calling in almost every day for a week, I urgently need a proof of payment. I made the payment with my credit card, there is no other way to get it, it's not an option on the app. I will lose R6 800, because Tshwane refuses to take proof of the payment from a screenshot or from my bank statements sent. Can understand Tshwanes STUPIDITY but not from Discovery. Been spending so much on airtime just to get a pop. AG NEE MAN!