Very Disappointed

Good day,

I have a complaint about the service I am receiving from Discovery Bank.

Last week Thursday (14th November) an item was bought at Leroy Merlin for an amount of R2 299. The following day this item was returned to Leroy Merlin Friday the 15th November. Leroy Merlin gave me a refund and put the funds back into my bank account. This amount went on a 7 day hold.

I called Discovery Bank on Monday the 18th November to see if I can get this hold taken off. I was informed I should get a letter from Leroy Merlin confirming they give permission for this hold to be remove. I went to great trouble to do this. I got this letter and emailed it to Discovery Bank numerous times.

I have called your call centre many times as this money is still on hold. I have been promised that someone will get back to me but no one has yet. It is now Wednesday the 20th November and this money is still on hold.

Please can someone contact me as a matter of urgency on *** or via email.