Very disappointed

I am so shocked and disgusted by the by the disappointing service I have been getting by the ***** department of this company and even the manager Nishaat. A ********** credit card was opened using my ID number, all the docs was provided including a selfie for investigation and yet I still do not have feedback or a resolution letter. This account was opened without any fica documents to verify in my name yet this account was approved how is this possible!!! I am sitting with 40k debt that I did not apply for yet the agents like Sipho feels they want to put me on hold for 15mins and drop the call. Each time I follow up no one seems pick up what was submitted and the case is with the ***** department since 6 September 22 already.. I dont think anyone knows what they are doing in this place. I need a letter from this bank removing this debt off my name and confirmation there of.