Very disappointed. Bank profile deactivated with funds in account.

I registered with Discovery Bank with the intention to transfer to them after being referred to them by a trusted friend. In the process of doing so, I have transferred some of my funds and started doing transactions that I was previously doing with my old bank, with Discovery Bank.

I had even considered changing my car insurance to Discovery because of the pleasant experiences of others with them, however after careful research, I decided otherwise.

The day I turned down the quotation with a consultants named Nathaniel and Eddie, my banking app stopped working and I was locked out of my account with my funds still in the account. Just as a side note, this is also the day my physical bank card was delivered.

To be honest, I don't know what is going on, but all I want is to get my funds back, and to close this 2-week long relationship with Discovery Bank an the company as a whole. I am utterly disappointed. This has left a really bad taste in my mouth. I have plenty to share with family and friends about my personal experience with Discovery.