Very Bad experience with Black Account

Good day

I have very good experience with Discovery Bank until my Electricity Meter changed at home. Municipality change the meter and gave me the new number. I added the new number to my banking and try to buy electricy. Keep telling me Unknown Meter Number.

Then to check if it is problem with the municipality I add te same number to my old Capitc account app. Added the number and save. The buy R50 electricy. No problem got the token and add it to the meter.

I logged a complaint with Discovery Bank. Chat to an agent. Send proof of the purchase on Capitec and screen shot on the discovery app. The agent confirmed that he escalated the problem to the Technical Team to investigate and provide feedback within 48 hours. No feedback received, no email, whatsapp or SMS. Today log compaint again. Now will escalate again and wait 48 hours again.

Got angry and ask for results only feedback is it has been escalated to the provider and even want me to call the provider to troubleshoot. Why I don't understand. I have proof that I can by for Capitec bank with the same number no problem. What want the provider want me to do different?

Now escalated I still can not buy electricity from the Discovery App. And their really don't care about the customer and the inconvenient that this causes. All the agent say is sorry for inconvenience. But no answes on timelines.

They really don't care about the customer and the problem they caused. Only solution is to wait when they can solve this.

And just for reference I have the Black Account with them.

With this experience I will not recommend any user to take account with them. It is only about the money and 0 Cutomer service.