Utterly useless service
Discovery Bank has a company policy not to address any issue via email. Its a cul-de-sac. You have to phone in multiple times, go through endless verification processes, be transferred multiple times , promised a response ( sometimes) but it never arrives.Utterly useless protocol and leaves you with no email trail to resolve issues. I have closed my account ( even that was a trial) and have never been so glad to get out.Have been a Platinum card holder since 2005. Dont waste your time.
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Discovery Bank's replyOfficial
12 Jan 2023, 10:58Hi Leigh
I sincerely apologise for the experience that you had with us.
We are saddened that you have decided to close your account due to this.
Regards
Beatrice.
I sincerely apologise for the experience that you had with us.
We are saddened that you have decided to close your account due to this.
Regards
Beatrice.
Discovery Bank's reply12 Jan 2023, 10:58
Official
Hi Leigh
I sincerely apologise for the experience that you had with us.
We are saddened that you have decided to close your account due to this.
Regards
Beatrice.
I sincerely apologise for the experience that you had with us.
We are saddened that you have decided to close your account due to this.
Regards
Beatrice.