SL
Sphesihle L

1 reviews | Active since Jun 2023

24 Feb 2024, 15:44

Utterly Disgraceful Service

I'm absolutely livid with Discovery Bank. Despite being a loyal customer, they've completely let me down. My account was abruptly blocked due to an alleged *****, and the way they've handled it is a disgrace. It's been weeks of agony, with my account still under investigation and no end in sight. Their customer service is a joke – unhelpful, evasive, and downright disrespectful. I've had it with their incompetence and lack of accountability. Do yourself a favor and steer clear of this sham of a bank. They don't deserve your business. In short, if you enjoy sleepless nights, anxiety, and zero accountability, look no further than Discovery Bank. They've perfected the art of disappointing their customers. Bravo! 👏👏👏

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Replies (3)
Discovery Bank
Discovery Bank's reply26 Feb 2024, 09:08
Official
 Hi Sphesihle

We are sorry you are having this experience with us, as your case is with the investigators, only they can give you feedback, we have sent an email to *****, asking them to five you feedback ASAP. 

Regards, 
Palehelo
SL
Sphesihle L's update26 Feb 2024, 10:50
Reviewer Update
But it's been 3 weeks already and already month end i need to use my money
Discovery Bank
Discovery Bank's reply11 Mar 2024, 14:51
Official
Hi Sphesihle 

Please pardon my delayed response, the ***** team advised that you need to call them directly for further assistance with this. 

Regards, 
Palehelo