Utterly Disappointed

<p>I received an email on 10 August requesting my documents for FICA verification. This after having had the credit card for 10 years!<br /> </p> <p><br />I sent them all my documents on 15 August and they said that a courier would be collecting the certified copies from me. I arranged that the courier come on 23 August. That afternoon I received an email informing me that my card is suspended. I called the call center and was told that the card still appeared as active.</p> <p> </p> <p><br />On 24 August I filled up my car and the payment was declined! I was absolutely outraged and angry about this. I called the centre again and they informed me that the card would be active on Friday 26 August.</p> <p> </p> <p><br />I have followed up with them 4 more times and still receive the same old empty promises saying that they would call me back and nothing happens.</p> <p> </p> <p><br />I completed the customer services that was sent to me by "Barry Sundelson" and did not even get an acknowledgement after having rated all services as being poor. I followed this u with an email to Mr Sundelson and still have not received any response.</p> <p> <br />When I asked the consultant if the complaint was being dealt with, I was informed that there is a panel reviewing these concerns and that they want to better the process. I am not sure why this panel was put there, because they clearly have no purpose at all. They should have made sure that everything was in place before rolling out one of these campaigns!</p> <p> <br />Today, 23 days after I submitted my documents, my card is still blocked and I am receiving notifications that my transactions have been declined on a daily basis. I would have cancelled the card immediately if I did not have other Discovery products linked with it.</p> <p> </p> <p>Walk the talk Discovery! Your services are pathetic!</p>