Useless staff at discovery card call centre

Discovery Platinum Card has *********** people at the call centre. I was failing to do an online transaction many times then called card division, after putting me through different departments eventually after 34 minutes (14:51 on 14/11/18) increased my daily limit. still failed the transaction -called them at 15:28 for a FURTHER 51 MINUTES. still failed the transaction and was told that the company I am paying must get an auth code - no such thing as im getting an otp which I'm using thus its not a manual transaction where merchant has to call for auth code. I eventually did an EFT. I also asked for a manager, to which i was told that nobody was available but someone senior would call me in 30 min. That has not happened.

This lack of knowledge by the call centre people cost the public valuable time and risk of losing deals not to mension the cost of the cellular telphone call. Staff are clearly not competent - it is the duty of discovery to employ competent people who can diagnose problems and solve quickly. banking charges are extremely high but service levels are pathetic.

There will be somebody employed at discovery to reply to these type of complaints & will try to find some technical fault in my complaint. DONT TRY TO FIND FAULT IN MY COMPLAINT - HAVE COMPETENT STAFF AND FIRE THE USELESS PEOPLE!!! I WANT COMPENSTATION FOR MY TIME & COST OF MY PHONE CALL & HOPE I DONT SEE ANY DECLINE TRANSACTION FEES ON MY STATEMENT!!! AS PROBLEM IS ON YOUR SIDE!!!