SM
Skip M
1 reviews | Active since Sept 2019
12 Sept 2019, 19:24
Useless. Should not be paying to beta test their product.
These guys are NOT ready. Every single interaction with the bank has failed, from card delivery to just a basic reconciliation of my interest owed to me. I’ve been asking for a manager call back for two weeks. I’ve been asking for my dynamic interests that’s owed to me since August to be paid and I’ve been asking for a interest reconciliation for a month and a half - nothing. I asked to cancel my account and even that takes seven days - let’s see how long that really takes. We should NOT be paying to beta test their poor customer experience. Even Standard Bank are better.
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Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
13 Sept 2019, 16:36Good Day Mr. Margetts Thank you for bringing your concerns to our attention. Our records indicate that you have been contacted by the manager within the Bank Servicing Centre, and assisted with you queries regarding your Dynamic Interest Rate, the interest reconciliation and your request to close your Discovery Bank account. Please accept our apologies regarding the inconvenience and delay caused to you regarding your queries. Please advise if you require any further assistance. Kind regards
Discovery Bank's reply13 Sept 2019, 16:36
Official
Good Day Mr. Margetts Thank you for bringing your concerns to our attention. Our records indicate that you have been contacted by the manager within the Bank Servicing Centre, and assisted with you queries regarding your Dynamic Interest Rate, the interest reconciliation and your request to close your Discovery Bank account. Please accept our apologies regarding the inconvenience and delay caused to you regarding your queries. Please advise if you require any further assistance. Kind regards
SM
Skip M's updateReviewer Update
13 Sept 2019, 17:32I did receive a call today, eight days after I last received a call about the various issues and after calling two times a day all this weeks asking for updates. I still don’t have the details to close the account and I still don’t have the reconciliation - if you think that’s service, then you will understand why I want to quit the bank.
SM
Skip M's update13 Sept 2019, 17:32
Reviewer Update
I did receive a call today, eight days after I last received a call about the various issues and after calling two times a day all this weeks asking for updates. I still don’t have the details to close the account and I still don’t have the reconciliation - if you think that’s service, then you will understand why I want to quit the bank.
SM
Skip M's updateReviewer Update
26 Sept 2019, 08:5215 days and counting to close my account. 15-20 minutes wait to speak to someone and then they can’t help. Promise after promise and apology after apology. NOTHING HAPPENS. Do yourself a favor and put your money under the mattress. Avoid Discovery Bank like the plague.
SM
Skip M's update26 Sept 2019, 08:52
Reviewer Update
15 days and counting to close my account. 15-20 minutes wait to speak to someone and then they can’t help. Promise after promise and apology after apology. NOTHING HAPPENS. Do yourself a favor and put your money under the mattress. Avoid Discovery Bank like the plague.