1 reviews | Active since Sept 2015
Useless service
So discovery card has been informed numerous times for the last 12 years that they keep sending my mail and emails to the wrong address , such inefficiency is unbeleivable , yet my medical aid and vitality etc is correct address. Imagine I lived at my previous address 3 years ago , and they know that yet they use and send my discovery card statements etc there !! Many times I have had this issue addressed with the customer relationship manager GISELA PETERS , and she has to date not resolved the issue but only further compounded the problems and blocked my card , WELL DONE TO YOU GISELA YIPEE , YOU SHOWED US . <br> Sort the address out , first before doing anything else , please do not contact me , get someone else to contact me , DISCOVERY PLEASE STOP AND REVIEW STAFF ! DO NOT INSULT TH EINTELLIGENCE OF YOUR LOYAL CLIENTS , GET PEOPLE TO RETRAIN AND BE COMPETENT , SURELY YOU CANT STILL USE MY ADDRESS FROM 3 YEARS BACK IN ONE DEPARTMENT AND THE CORRECT ADDRESS IN ANOTHER !!!
We acknowledge that you may be frustrated with our process, however due to certain regulations, namely the Financial Intelligence Centre Act, we require certain documentation when updating your personal information.
We trust that this could be provided to us at your earliest convenience.
Regards
Gisela Peters
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Email: ***
URL: http://www.discovery.co.za
We acknowledge that you may be frustrated with our process, however due to certain regulations, namely the Financial Intelligence Centre Act, we require certain documentation when updating your personal information.
We trust that this could be provided to us at your earliest convenience.
Regards
Gisela Peters
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Email: ***
URL: http://www.discovery.co.za
