AT
Anrich T
1 reviews | Active since May 2021
03 May 2021, 13:47
Useless service
Absolutely pathetic service. After activating the incorrect account because their bankers don't understamd their own loopholes and limitations. Took several consultants to have the account closed. Still my rewards reflect incorrectly after informing them on Thursday...
Helpful (0)
Replies (6)0
Replies (6)
Discovery Bank's replyOfficial
03 May 2021, 14:13Hi, Anrich
Thank you for bringing this matter to our attention. We have attempted to reach you can you advise when is the best time to contact you.
Regards,
Lebohang
Thank you for bringing this matter to our attention. We have attempted to reach you can you advise when is the best time to contact you.
Regards,
Lebohang
Discovery Bank's reply03 May 2021, 14:13
Official
Hi, Anrich
Thank you for bringing this matter to our attention. We have attempted to reach you can you advise when is the best time to contact you.
Regards,
Lebohang
Thank you for bringing this matter to our attention. We have attempted to reach you can you advise when is the best time to contact you.
Regards,
Lebohang
AT
Anrich T's updateReviewer Update
03 May 2021, 15:11Good day.
I answered the call.
Please resolve this issue asap.
I answered the call.
Please resolve this issue asap.
AT
Anrich T's update03 May 2021, 15:11
Reviewer Update
Good day.
I answered the call.
Please resolve this issue asap.
I answered the call.
Please resolve this issue asap.
AT
Anrich T's updateReviewer Update
04 May 2021, 11:23The status of vitality money is still not changed back to what it was before.
Even after another consultant stated the issue is resolved.
Even after another consultant stated the issue is resolved.
AT
Anrich T's update04 May 2021, 11:23
Reviewer Update
The status of vitality money is still not changed back to what it was before.
Even after another consultant stated the issue is resolved.
Even after another consultant stated the issue is resolved.
Discovery Bank's replyOfficial
04 May 2021, 11:54Hi, Anrich
Thank you for your message Vitality Money Status is depended on how many points you have earned for the financial behaviour, based on the income band and product colour. Once you have completed the following sections of the Financial Wellness Assessment. about your savings, Retirement, Debt, Insurance, Rewards, Output and additional information then your Vitality Money status will change. please advise if all mentioned has been completed?
Regards,
Lebohang
Thank you for your message Vitality Money Status is depended on how many points you have earned for the financial behaviour, based on the income band and product colour. Once you have completed the following sections of the Financial Wellness Assessment. about your savings, Retirement, Debt, Insurance, Rewards, Output and additional information then your Vitality Money status will change. please advise if all mentioned has been completed?
Regards,
Lebohang
Discovery Bank's reply04 May 2021, 11:54
Official
Hi, Anrich
Thank you for your message Vitality Money Status is depended on how many points you have earned for the financial behaviour, based on the income band and product colour. Once you have completed the following sections of the Financial Wellness Assessment. about your savings, Retirement, Debt, Insurance, Rewards, Output and additional information then your Vitality Money status will change. please advise if all mentioned has been completed?
Regards,
Lebohang
Thank you for your message Vitality Money Status is depended on how many points you have earned for the financial behaviour, based on the income band and product colour. Once you have completed the following sections of the Financial Wellness Assessment. about your savings, Retirement, Debt, Insurance, Rewards, Output and additional information then your Vitality Money status will change. please advise if all mentioned has been completed?
Regards,
Lebohang
AT
Anrich T's updateReviewer Update
04 May 2021, 12:31These have all been done.
Prior to upgrade due to incorrect information it was on diamond. Since upgrade and downgrade it is on silver.
Resolve this asap
Prior to upgrade due to incorrect information it was on diamond. Since upgrade and downgrade it is on silver.
Resolve this asap
AT
Anrich T's update04 May 2021, 12:31
Reviewer Update
These have all been done.
Prior to upgrade due to incorrect information it was on diamond. Since upgrade and downgrade it is on silver.
Resolve this asap
Prior to upgrade due to incorrect information it was on diamond. Since upgrade and downgrade it is on silver.
Resolve this asap
AT
Anrich T's updateReviewer Update
06 May 2021, 12:27Still no feedback.
Still incorrect advertising on your website as tou cannot get theiphone 12 free when reqching goals. As in my experience and conversations with you.
Still incorrect advertising on your website as tou cannot get theiphone 12 free when reqching goals. As in my experience and conversations with you.
AT
Anrich T's update06 May 2021, 12:27
Reviewer Update
Still no feedback.
Still incorrect advertising on your website as tou cannot get theiphone 12 free when reqching goals. As in my experience and conversations with you.
Still incorrect advertising on your website as tou cannot get theiphone 12 free when reqching goals. As in my experience and conversations with you.