BM
Brian M
1 reviews | Active since Dec 2020
14 Dec 2020, 16:08
Useless or Non-Existent Customer Service
Who can assist in getting my account closed? No way of contacting you. If I phone I need to hold for longer than 30min with still no answer. When requesting a callback it never happens. I'm just paying for a service that is non existed. Please can this be sorted as soon as possible.
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Replies (2)0
Replies (2)
Discovery Bank's replyOfficial
14 Dec 2020, 16:37Hi Brian
I've had a look at your account and I can see that you still have the old Discovery Card on your profile. As this is the case, you are able to close your account at online.discovery.bank. You simply need to log in using your existing credentials, if you do not have these, you may then sign-up and create your Discovery profile.
Regards
AJ
I've had a look at your account and I can see that you still have the old Discovery Card on your profile. As this is the case, you are able to close your account at online.discovery.bank. You simply need to log in using your existing credentials, if you do not have these, you may then sign-up and create your Discovery profile.
Regards
AJ
Discovery Bank's reply14 Dec 2020, 16:37
Official
Hi Brian
I've had a look at your account and I can see that you still have the old Discovery Card on your profile. As this is the case, you are able to close your account at online.discovery.bank. You simply need to log in using your existing credentials, if you do not have these, you may then sign-up and create your Discovery profile.
Regards
AJ
I've had a look at your account and I can see that you still have the old Discovery Card on your profile. As this is the case, you are able to close your account at online.discovery.bank. You simply need to log in using your existing credentials, if you do not have these, you may then sign-up and create your Discovery profile.
Regards
AJ
BM
Brian M's updateReviewer Update
14 Dec 2020, 16:46Thank you, Perhaps I don't see the option and that is why I have tried to contact you numerous times. And even requested a "Call me Back" from the website. Even according to your FAQ's on the website it refers me to contact you to have my account closed. Please see extract from your FAQ from the website.
I want to close my account now that it has moved to Discovery Bank. Discovery Bank has only taken over the administration of your Discovery Card from FNB. Your product and card will work as it did before. Every client is important to us. If you choose to not bank with us, we’d be sorry to see you go. We’ll send your details to our Cancellations Department who will contact you. Please call the Discovery Bank contact centre on ***so we can process your request.
I want to close my account now that it has moved to Discovery Bank. Discovery Bank has only taken over the administration of your Discovery Card from FNB. Your product and card will work as it did before. Every client is important to us. If you choose to not bank with us, we’d be sorry to see you go. We’ll send your details to our Cancellations Department who will contact you. Please call the Discovery Bank contact centre on ***so we can process your request.
BM
Brian M's update14 Dec 2020, 16:46
Reviewer Update
Thank you, Perhaps I don't see the option and that is why I have tried to contact you numerous times. And even requested a "Call me Back" from the website. Even according to your FAQ's on the website it refers me to contact you to have my account closed. Please see extract from your FAQ from the website.
I want to close my account now that it has moved to Discovery Bank. Discovery Bank has only taken over the administration of your Discovery Card from FNB. Your product and card will work as it did before. Every client is important to us. If you choose to not bank with us, we’d be sorry to see you go. We’ll send your details to our Cancellations Department who will contact you. Please call the Discovery Bank contact centre on ***so we can process your request.
I want to close my account now that it has moved to Discovery Bank. Discovery Bank has only taken over the administration of your Discovery Card from FNB. Your product and card will work as it did before. Every client is important to us. If you choose to not bank with us, we’d be sorry to see you go. We’ll send your details to our Cancellations Department who will contact you. Please call the Discovery Bank contact centre on ***so we can process your request.