Useless forex account

Item: Discovery Bank
Rating: 3
Author: Johan F

What's the point of having a forex account but when you pay for something then the money come from your transaction account? I bought something online in euro using my forex card but the money was taken from my transaction account.

So when I called the agent said it's because I used my USD account. But you say you can transact in any currency. You must then say you can trade i any currency as long as it is in either USD, Euro or GBP depending on your account.

This is unacceptable

Helpful (0)

Replies (3)

Discovery Bank's replyOfficial

20 Dec 2022, 10:44

Hi Johan

I am sorry that you feel this way.

Because you don't have a EURO account, we debited your transaction account as it is the main account linked to your forex accounts.

Regards
Khanyi

Discovery Bank's reply20 Dec 2022, 10:44

Official

Hi Johan

I am sorry that you feel this way.

Because you don't have a EURO account, we debited your transaction account as it is the main account linked to your forex accounts.

Regards
Khanyi

Johan F's updateReviewer Update

20 Dec 2022, 10:49

That's not the point. You say that you can convert to any currency. What is the use then? Nowhere is there any mention that you mustbuse a euro account for euro and a usd for usd

Johan F's update20 Dec 2022, 10:49

Reviewer Update

That's not the point. You say that you can convert to any currency. What is the use then? Nowhere is there any mention that you mustbuse a euro account for euro and a usd for usd

Discovery Bank's replyOfficial

20 Dec 2022, 11:41

Hi Johan

I understand your frustration, I will escalate your case and provide you with feedback.

I apologies for any inconvenience caused.

Regards
Khanyi

Discovery Bank's reply20 Dec 2022, 11:41

Official

Hi Johan

I understand your frustration, I will escalate your case and provide you with feedback.

I apologies for any inconvenience caused.

Regards
Khanyi