ME
Munawwara E

1 reviews | Active since May 2017

18 May 2017, 10:07

Useless Discovery Credit Card Call Centre

<p>I have Cancelled my discovery credit card in July2015.</p> <p>I filled in the forms. Sent it to them and received a reference number.</p> <p>No cancellation has been made since until i called them and they cancelled it on the 12/05/2017</p> <p>They have debited my account since June 2015 to May 2017</p> <p>Im calling them from th e15/05/2017 to date and Nobody is assisting me with reqards to my long and overdue payments</p> <p>I have even spoken to the managre of the call centre Simphiwe and still nothing. I have spoken to Charmain, Katlego and Simphiwe</p> <p>They refuse to pay me my debit orders from July because on the 07/07/2015 I withdrew my own money that was in that account and I made cancellation on the 30/07/2015. How rediculous is this? This is the reason they gave me for not cancelling my account. They said I owed them money but this credit card was a card where I put money into the account </p> <p>Discoveries credit card call centre is absolutely ***********, useless and a waste of time</p> <p> </p>

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Replies (2)
Discovery Bank
Discovery Bank's reply18 May 2017, 11:32
Official

Hi Munawwa

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologise for any inconvenience caused in this matter.

Thank you for kind patience and understanding.

Your reference number is – ***

Discovery Bank
Discovery Bank's reply18 May 2017, 11:32
Official

Hi Munawwa

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologise for any inconvenience caused in this matter.

Thank you for kind patience and understanding.

Your reference number is – ***