USELESS Discovery Bank

Item: Discovery Bank
Rating: 1
Author: Dave S

Absolutely useless customer service, it is unacceptable in this day and age that people can still accept this type of service. I have given up trying and hope in the inept service I have received in trying to sort out a simple issue. Ever since they moved away from FNB, I have been trying to load the app on my phone. Every time, I get a sms stating that my ID differs from the information they have on their system..... it is countless times that I have phone in... held on forever explained the situation. I have had the same e-mail address for more than 20 years..... I have had the same cell number for 15 years plus. I have had promise from various people saying that it will be sorted out, still no help. I have complained before, and complained again. Just no interest from the fools that "work" there.

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Replies (1)

Dave S's updateReviewer Update

25 Feb 2021, 05:35

I was contacted by one of the Discovery call centre employees and my problem has been resolved. It has been a long and arduous road but eventually sorted out.

Dave S's update25 Feb 2021, 05:35

Reviewer Update

I was contacted by one of the Discovery call centre employees and my problem has been resolved. It has been a long and arduous road but eventually sorted out.