VP
Veronica P
1 reviews | Active since Nov 2016
16 Jan 2019, 13:47
Useless customer service
I've just had the most frustrating experience with this credit card. No communication or you have to wait more than a week for a response. Nothing makes sense and nobody bothers to explain anything. I've never been so eager to cut up a card!
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Replies (3)VP
Veronica P's updateReviewer Update
16 Jan 2019, 14:52I called on the 7th of January to request that my account be closed. I finally sent a follow up email quoting my reference number on the 14th. By the 15th I received the form with no settlement amount or a way in which to settle. So when I sent the completed form I asked these questions. I was afraid today that I would have to wait another week to get a response or not so I called. The lady was very helpful and gave me a settlement amount which is higher than I was expecting as well as sent me a document telling me how to pay. Why do I have to struggle for this long to do something so simple?
VP
Veronica P's update16 Jan 2019, 14:52
Reviewer Update
I called on the 7th of January to request that my account be closed. I finally sent a follow up email quoting my reference number on the 14th. By the 15th I received the form with no settlement amount or a way in which to settle. So when I sent the completed form I asked these questions. I was afraid today that I would have to wait another week to get a response or not so I called. The lady was very helpful and gave me a settlement amount which is higher than I was expecting as well as sent me a document telling me how to pay. Why do I have to struggle for this long to do something so simple?
VP
Veronica P's updateReviewer Update
16 Jan 2019, 15:39Thank you. I would like some clarity as to why the settlement amount was higher than the balance. Is this some kind of admin fee or is it interest?
VP
Veronica P's update16 Jan 2019, 15:39
Reviewer Update
Thank you. I would like some clarity as to why the settlement amount was higher than the balance. Is this some kind of admin fee or is it interest?
VP
Veronica P's updateReviewer Update
17 Jan 2019, 07:59In that case I don't understand at all because I thought the first 50 or 55 days were interest free. Moreover, if your team were a little more efficient and didn't drag their feet for 9 days I would have paid a bit less interest. Anyway, I get the feeling I will not get any satisfaction here. Good thing I've closed the account.
VP
Veronica P's update17 Jan 2019, 07:59
Reviewer Update
In that case I don't understand at all because I thought the first 50 or 55 days were interest free. Moreover, if your team were a little more efficient and didn't drag their feet for 9 days I would have paid a bit less interest. Anyway, I get the feeling I will not get any satisfaction here. Good thing I've closed the account.