Useless courier delivery

Opened an account online 4 weeks ago had so much trouble with their courier service DSV I called to give them an alternate contact number on a few occasions they promised to call me back about delivering my card but never did when my wife called they said I would have to phone to query delivery so my wife said that when delivering the card that I would produce I'd as proof as stated by discovery bank themselves I really don't know why discovery uses such a useless courier service, we have just returned from abroad and sitting without a banking account