Useless Communication and False Promises

Absolutely disgusting customer service from Discovery Bank, I use Healthy pay when claiming from Medical Aid, on the 31/10/2024 I had an amount deducted, refunded and then deducted again for Meds I needed. I went through to my pharmacy who then told me I needed to pay again as there was no payment on their side reflecting. I then went to another pharmacy, paid my bill and got my meds after being told that my money would be refunded. It is now 06/11/2024 and after 5 phone calls and multiple promises on that it has been logged and will be completed within 5 business days, I have no answers, no feedback, no timeline and not a single soul at your Bank Call Center that can give me an answer other than that it has been logged. I will be closing my account and cancelling my Medical Aid in December as somehow Discovery thinks it is acceptable to keep someone's money and have no idea where it is or when I will be getting it back.