Useless call center and record keeping

Item: Discovery Bank
Rating: 2
Author: Rick R

Most of the bankers on call center are not able to call back and seem to be inexperienced.

Luckily I dont use Discovery bank as my main bank as it is definitely not equivalent to the private banking offered by other banks for a similar price point.

I have spent more money on airtime trying to resolve an issue than the value that I am trying to recover.

Think hard before switching banks especially if you are accustomed to private banking from the other banks.

Helpful (0)

Replies (7)

Discovery Bank's replyOfficial

06 Jan 2023, 14:49

Hi Rick

I apologise for the service you've received.

This is not what we condone, we'll further investigate your query and provide you with feedback.

Regards
Khanyi

Discovery Bank's reply06 Jan 2023, 14:49

Official

Hi Rick

I apologise for the service you've received.

This is not what we condone, we'll further investigate your query and provide you with feedback.

Regards
Khanyi

Rick R's updateReviewer Update

09 Jan 2023, 13:29

Hi Khanyi

I have received a call and hope that my current issue is resolved timeously.

However until the call center issue is resolved I cannot be swayed to change this review as the current process to contact Discovery Bank is very cumbersome and frustrating.

Rick R's update09 Jan 2023, 13:29

Reviewer Update

Discovery Bank's replyOfficial

10 Jan 2023, 09:07

Hi Rick

I definitely understand and, on my side, I'll keep monitoring your case for any updates.

Regards
Khanyi

Discovery Bank's reply10 Jan 2023, 09:07

Official

Hi Rick

I definitely understand and, on my side, I'll keep monitoring your case for any updates.

Regards
Khanyi

Rick R's updateReviewer Update

22 Feb 2023, 11:37

I have not received any feedback and the miles have not been loaded..

The call center is also useless.

I will cancel my bamk account if this is not resolved by the end of feb

Rick R's update22 Feb 2023, 11:37

Reviewer Update

I have not received any feedback and the miles have not been loaded..

The call center is also useless.

I will cancel my bamk account if this is not resolved by the end of feb

Discovery Bank's replyOfficial

22 Feb 2023, 17:21

Hi Rick

Thanks for taking my call.

As discussed, our banker is currently assisting with the miles dispute case, and we are awaiting feedback from our Senior Manager, Ill provide you with feedback as soon as i get a response.

I do apologise for the inconvenience caused.

Regards
Khanyi

Discovery Bank's reply22 Feb 2023, 17:21

Official

Rick R's updateReviewer Update

22 Feb 2023, 17:38

Thank you Khanyi. I will look forward to finally receiving the minimum expected service from a banking institute after trying for 5 months.

Rick R's update22 Feb 2023, 17:38

Reviewer Update

Thank you Khanyi. I will look forward to finally receiving the minimum expected service from a banking institute after trying for 5 months.

Discovery Bank's replyOfficial

27 Feb 2023, 07:57

Hi Rick

Thanks for your response.

I'll give you a call today with an update on the miles case.

Regards
Khanyi

Discovery Bank's reply27 Feb 2023, 07:57

Official

Hi Rick

Thanks for your response.

I'll give you a call today with an update on the miles case.

Regards
Khanyi