Useless bank! Works only for other race

If your first language isn't English, or if you're Black, should I say?, Please stay away from this bank.

My account got suspended because of some *****, and the first person I talked to seemed to get it. They asked for documents to be sent to ***, which I did, but heard nothing for a week.

When I called back, they said I should've sent them to *****@discovery.bank, so I did that right away, but still no feedback after another week.

I called again after a week, and the consultant kept me on hold for about 10 minutes. It seemed like he couldn't figure out why my account was suspended, even though I told him everything. He couldn't even explain why they couldn't unsuspend it, even with all the info I provided. He had a bad attitude and judged me based on how I spoke.

He basically had no clue what to do or say, so he just told me I had to wait for them to unsuspend the account.

REF no : ***7