YA
Yahya A
1 reviews | Active since Jul 2011
17 Aug 2019, 10:24
Useless bank, stick to medical aid
Absolutely useless customer service. On my old Discovery card, I had a secondary card for my wife. On migration, the app does not give the option to order a secondary card for her - the only option for "Who is this card for" is "This is for me". I have emailed them twice within 5 days, with NO reply. It should be noted that I am paying for their supposedly top-tier Black account. If this is how you treat your HNW clients, what happens to those on lower products!?! If this was FNB, it would have been sorted yesterday.
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Yahya A's updateReviewer Update
19 Aug 2019, 12:05I already did the invite on initial signup. She downloaded the app. If she signs in using HER Discovery ID, the app just gives an error when trying to view cards.
If she uses MY details to login on her phone, all she gets is what I would get on my phone anyway.
Ie your system is BROKEN.
If she uses MY details to login on her phone, all she gets is what I would get on my phone anyway.
Ie your system is BROKEN.
YA
Yahya A's update19 Aug 2019, 12:05
Reviewer Update
I already did the invite on initial signup. She downloaded the app. If she signs in using HER Discovery ID, the app just gives an error when trying to view cards.
If she uses MY details to login on her phone, all she gets is what I would get on my phone anyway.
Ie your system is BROKEN.
If she uses MY details to login on her phone, all she gets is what I would get on my phone anyway.
Ie your system is BROKEN.