Useless Bank

I'm sorry to write a negative review about this bank. They are sitting on my funds now for 1 week. I transferred a substantial amount in Rand from my overseas bank account on 8 May. Despite 3 calls to client care and sending proof of payment no progress. I have sent an email to their complaints department. If there is still no progress I will escalate the matter to the National Financial Ombuds Scheme. I'm sure then they will wake up. Avoid this bank for any international transactions. They are useless in this respect.