PS
Pheletso S
1 reviews | Active since Jun 2021
16 Oct 2021, 13:13
Urgent reversal assistance
Apologies for directing this query here as i can not locate the discovery bank email address to contact. Kindly furnish me with the banking side email address as there just was an amount that was taken a momen ago from my account. It is in USD of which comes as a shock to me.
The challenge when i call the helplines is that after entering my ID number it prompts me to enter the OTT pin sent to my initial phone of which is lost as we speak. I can not see the OTT pin nor SMS due to me not having that phone. May i kindly ask for assistance as i am not finding joy at the moment.
Your assistance is highly appreciated.
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Replies (4)PS
Pheletso S's updateReviewer Update
17 Oct 2021, 16:57Dear Discovery
Can i please have assistance really, it seems that its true that no one ever responds to offer assistance no matter how urgent the query may be. I have been waiting to be assisted especially since this relates to an un-authorized payment of USD. I am truly dis-heartened by this experience, please tell me if i will ever get help, if i will ever get or at least try to get my money back. I can not afford to have a service provider who just will not respond and hide behind these electronic walls. After the above query, the message i got is: Delivery incomplete
There was a temporary problem delivering your message to ***. Gmail will retry for 44 more hours. You'll be notified if the delivery fails permanently. ??????????????????????? I did mention that kindly assist as the email address is not on the website. I even email the medical section of your company trying to get anyone to direct me to the correct department or furnish me with the details. I am very very disappointed and heartbroken, this money is for my children to eat and go to school. But it seems you will not help in any way :-(
Can i please have assistance really, it seems that its true that no one ever responds to offer assistance no matter how urgent the query may be. I have been waiting to be assisted especially since this relates to an un-authorized payment of USD. I am truly dis-heartened by this experience, please tell me if i will ever get help, if i will ever get or at least try to get my money back. I can not afford to have a service provider who just will not respond and hide behind these electronic walls. After the above query, the message i got is: Delivery incomplete
There was a temporary problem delivering your message to ***. Gmail will retry for 44 more hours. You'll be notified if the delivery fails permanently. ??????????????????????? I did mention that kindly assist as the email address is not on the website. I even email the medical section of your company trying to get anyone to direct me to the correct department or furnish me with the details. I am very very disappointed and heartbroken, this money is for my children to eat and go to school. But it seems you will not help in any way :-(
PS
Pheletso S's update17 Oct 2021, 16:57
Reviewer Update
Dear Discovery
Can i please have assistance really, it seems that its true that no one ever responds to offer assistance no matter how urgent the query may be. I have been waiting to be assisted especially since this relates to an un-authorized payment of USD. I am truly dis-heartened by this experience, please tell me if i will ever get help, if i will ever get or at least try to get my money back. I can not afford to have a service provider who just will not respond and hide behind these electronic walls. After the above query, the message i got is: Delivery incomplete
There was a temporary problem delivering your message to ***. Gmail will retry for 44 more hours. You'll be notified if the delivery fails permanently. ??????????????????????? I did mention that kindly assist as the email address is not on the website. I even email the medical section of your company trying to get anyone to direct me to the correct department or furnish me with the details. I am very very disappointed and heartbroken, this money is for my children to eat and go to school. But it seems you will not help in any way :-(
Can i please have assistance really, it seems that its true that no one ever responds to offer assistance no matter how urgent the query may be. I have been waiting to be assisted especially since this relates to an un-authorized payment of USD. I am truly dis-heartened by this experience, please tell me if i will ever get help, if i will ever get or at least try to get my money back. I can not afford to have a service provider who just will not respond and hide behind these electronic walls. After the above query, the message i got is: Delivery incomplete
There was a temporary problem delivering your message to ***. Gmail will retry for 44 more hours. You'll be notified if the delivery fails permanently. ??????????????????????? I did mention that kindly assist as the email address is not on the website. I even email the medical section of your company trying to get anyone to direct me to the correct department or furnish me with the details. I am very very disappointed and heartbroken, this money is for my children to eat and go to school. But it seems you will not help in any way :-(
PS
Pheletso S's updateReviewer Update
17 Oct 2021, 16:58Somebody, anybody.............................Please direct me to the correct place. I need this resolved or else i will be in serious trouble, I am a loyal customer but you are not a loyal service provider, i wonder how i will recommend your products now:-(
PS
Pheletso S's update17 Oct 2021, 16:58
Reviewer Update
Somebody, anybody.............................Please direct me to the correct place. I need this resolved or else i will be in serious trouble, I am a loyal customer but you are not a loyal service provider, i wonder how i will recommend your products now:-(
Discovery Bank's replyOfficial
20 Oct 2021, 15:30Hi Pheletso Thank you for bringing this query to our attention. We’ve received feedback from the ***** team and they have advised that they have sent you the relevant documents to complete in order to investigate on your behalf. Please complete the forms and return them to the email address that appears on the forms. For any future queries, please reach out to us again or contact our bankers on +***4, and we’ll gladly assist. RegardsThuli
Discovery Bank's reply20 Oct 2021, 15:30
Official
Hi Pheletso Thank you for bringing this query to our attention. We’ve received feedback from the ***** team and they have advised that they have sent you the relevant documents to complete in order to investigate on your behalf. Please complete the forms and return them to the email address that appears on the forms. For any future queries, please reach out to us again or contact our bankers on +***4, and we’ll gladly assist. RegardsThuli
PS
Pheletso S's updateReviewer Update
20 Oct 2021, 18:40Hi Thuli
Thank you for responding to my query, indeed the ***** team has sent me the relevant documents to complete of which i have and just sent them back. I want to say thank you once more as the team was also able to act quickly in taking a decision to block the card immediately as a few minutes after that, another attempt was made to deduct USD 48.07 of which was not possible due to the intelligence of the ***** team, for that I am truly thankful to the team. I now only await further instructions from them and we will take it from there. I am so much relived now that i will get the needed assistance. Thank you so much Sisi.
Thank you for responding to my query, indeed the ***** team has sent me the relevant documents to complete of which i have and just sent them back. I want to say thank you once more as the team was also able to act quickly in taking a decision to block the card immediately as a few minutes after that, another attempt was made to deduct USD 48.07 of which was not possible due to the intelligence of the ***** team, for that I am truly thankful to the team. I now only await further instructions from them and we will take it from there. I am so much relived now that i will get the needed assistance. Thank you so much Sisi.
PS
Pheletso S's update20 Oct 2021, 18:40
Reviewer Update
Hi Thuli
Thank you for responding to my query, indeed the ***** team has sent me the relevant documents to complete of which i have and just sent them back. I want to say thank you once more as the team was also able to act quickly in taking a decision to block the card immediately as a few minutes after that, another attempt was made to deduct USD 48.07 of which was not possible due to the intelligence of the ***** team, for that I am truly thankful to the team. I now only await further instructions from them and we will take it from there. I am so much relived now that i will get the needed assistance. Thank you so much Sisi.
Thank you for responding to my query, indeed the ***** team has sent me the relevant documents to complete of which i have and just sent them back. I want to say thank you once more as the team was also able to act quickly in taking a decision to block the card immediately as a few minutes after that, another attempt was made to deduct USD 48.07 of which was not possible due to the intelligence of the ***** team, for that I am truly thankful to the team. I now only await further instructions from them and we will take it from there. I am so much relived now that i will get the needed assistance. Thank you so much Sisi.