1 reviews | Active since Jan 2024
Urgent request for Discovery card account closure
Good day
I hope this finds you well.
My name is Fatima Bagaria with Discovery account numbers ***.
• On the 25th of Jan (call reference number ***9) I called to Discovery to close my credit card account (Account Number: ***). Discovery acknowledged the request and called me back on the 29th of Jan 2024 to confirm the unbundling of my account and closure. • I called on the 1st of February 2024 (call reference number ***9) to confirm the closure when the agent - Girshwin - advised that the account has not been closed due to an error on Discoveries’ side and re-routed it to the closure department. He requested that all charges be reversed and that the account be closed as per the correct process. • On 4th February I received a mail indicating that I must make a minimum payment. On the same day I confirmed with Vhuthu from Discovery call centre that the account is still open– Vhuthu advised that Girshwin and Mogomotsi are working on the account and she contacted them for resolution. On the same day *** e-mail came back as the address published on the website does not exists - https://www.discovery.co.za/bank/contacting-discovery-bank#:~:text=If%20you%20have%20a%20complaint,to%20complaints%40discovery.bank.
This is a kind request to immediately close the Discovery Bank Account by close of business on 5 Feb 2024 please, having reversed all charges that have accrued. 8 business days have passed since the 25th Feb. I was advised at first by Discovery it takes 11 working days, and thereafter that it takes 5 working days to close an account. The account continues to accrue charges, which is not ideal please.
Regards, and thanks, Fatima Bagaria
Please pardon my delayed response, I am working closely with Girshwin to track the status of your account closure to ensure we do not duplicate the processes as this pro-long the account closure.
Regards,
Palehelo
Please pardon my delayed response, I am working closely with Girshwin to track the status of your account closure to ensure we do not duplicate the processes as this pro-long the account closure.
Regards,
Palehelo
Palehelo - yesterday I received confirmation from Sana, after calling your CallCentre (reference number ***0) that she would take over the fee reversal, so tracking the status of an overdue request is not resolving the issue.
Sana - today I received a letter, which Tiny has advised is contrary to the promise made.
I have been on call with Tiny (after asking to speak to Sana, who could not take my call as there is ony 1 call line for managers) and Sana and Tiny's Manager - Craig (***) and the call was cut from Discoveries end.
This credit card remains open as at 07/02/2024 - 1 day short of 2 weeks since the request for closure was made.
Palehelo - yesterday I received confirmation from Sana, after calling your CallCentre (reference number ***0) that she would take over the fee reversal, so tracking the status of an overdue request is not resolving the issue.
Sana - today I received a letter, which Tiny has advised is contrary to the promise made.
I have been on call with Tiny (after asking to speak to Sana, who could not take my call as there is ony 1 call line for managers) and Sana and Tiny's Manager - Craig (***) and the call was cut from Discoveries end.
This credit card remains open as at 07/02/2024 - 1 day short of 2 weeks since the request for closure was made.
Yesterday, February 9th, 2024, I received another letter claiming that I still owe discovery fees of R224.73. This letter I have forwarded to ***, along with the original letter dated February 7th, 2024.
During our previous conversation on February 7th, 2024, you refused to confirm in writing that the original letter dated February 7th, 2024, stating an outstanding settlement amount of R224.73, was an error generated automatically. You also declined to provide me with a copy of our conversation confirming this information. However, you verbally assured me that the settlement amount of R224.73 was indeed an error.
Today, February 10th, 2024, I spoke with Gershwin from your client services department. He informed me that it would take up to 8 days to close my account, in addition to time that has already passed since I made the request. He also and that he had received an email confirming that all charges have been reversed. I requested a copy of the email, but he declined to share it, citing the fact that internal communications cannot be shared externally.
As of today, February 10th, 2024, it has been two weeks and two days since I requested account closure. Therefore, I request that you close my account immediately.
Regards,
Fatima
Yesterday, February 9th, 2024, I received another letter claiming that I still owe discovery fees of R224.73. This letter I have forwarded to ***, along with the original letter dated February 7th, 2024.
During our previous conversation on February 7th, 2024, you refused to confirm in writing that the original letter dated February 7th, 2024, stating an outstanding settlement amount of R224.73, was an error generated automatically. You also declined to provide me with a copy of our conversation confirming this information. However, you verbally assured me that the settlement amount of R224.73 was indeed an error.
Today, February 10th, 2024, I spoke with Gershwin from your client services department. He informed me that it would take up to 8 days to close my account, in addition to time that has already passed since I made the request. He also and that he had received an email confirming that all charges have been reversed. I requested a copy of the email, but he declined to share it, citing the fact that internal communications cannot be shared externally.
As of today, February 10th, 2024, it has been two weeks and two days since I requested account closure. Therefore, I request that you close my account immediately.
Regards,
Fatima
Thank you for closing my credir card account.
Thank you for closing my credir card account.
Please pardon my delayed response, thank you for the confirmation.
Regards,
Palehelo
Please pardon my delayed response, thank you for the confirmation.
Regards,
Palehelo