KV
Kirsten V
1 reviews | Active since Jul 2013
23 Jun 2025, 12:39
Urgent Request: Discovery Bank Ignores ***** Reversal Request – Case No. 51 04 2025
I am writing this letter with great concern and urgency regarding a case of ***** I reported on 30 April 2025 (Case No.: 51 04 2025, including Affidavit / Standard Bank: ***) involving the *****ulent use of a Discovery Bank account. Despite several attempts by my bank, Standard Bank South Africa, to contact you regarding a payment reversal request, there has been no response from your side – now going on several weeks. I am pleading with Discovery Bank to urgently investigate this matter and act in accordance with the seriousness of ***** cases involving their accounts. The lack of cooperation and communication so far is deeply disappointing and raises further concerns about consumer protection and accountability.
I respectfully request: - An urgent update regarding Case No. 51 04 2025 - Immediate freezing and investigation of the *****ulent account - The reversal and return of the funds (R142,210.00) to my Standard Bank account - A formal written response confirming the steps taken
This case has caused me substantial financial and emotional distress, and I am now forced to escalate this publicly in hopes of being heard and assisted.
Sincerely, K. v. Vuuren
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Replies (3)0
Replies (3)KV
Kirsten V's updateReviewer Update
23 Jun 2025, 14:26Dear Marusha,
Thank you very much for your swift response.
Warm regards,
Kirsten
Thank you very much for your swift response.
Warm regards,
Kirsten
KV
Kirsten V's update23 Jun 2025, 14:26
Reviewer Update
Dear Marusha,
Thank you very much for your swift response.
Warm regards,
Kirsten
Thank you very much for your swift response.
Warm regards,
Kirsten
KV
Kirsten V's updateReviewer Update
23 Jun 2025, 14:56Dear Marusha,
I must say - not professional! So your answer states that Discovery Bank and other banks in South Africa encourage ***** and support ********s. Unbelievable.
Regards,
Kirsten
I must say - not professional! So your answer states that Discovery Bank and other banks in South Africa encourage ***** and support ********s. Unbelievable.
Regards,
Kirsten
KV
Kirsten V's update23 Jun 2025, 14:56
Reviewer Update
Dear Marusha,
I must say - not professional! So your answer states that Discovery Bank and other banks in South Africa encourage ***** and support ********s. Unbelievable.
Regards,
Kirsten
I must say - not professional! So your answer states that Discovery Bank and other banks in South Africa encourage ***** and support ********s. Unbelievable.
Regards,
Kirsten
KV
When the ***** incident was reported on 30 April 2025, we immediately alerted the agent bank (Discovery Bank) and requested that the account be blocked and any available funds secured.
Unfortunately, Discovery Bank advised that all funds had already been utilized, and thus no funds were recovered. After taking all relevant factors into consideration, and in applying the principles of fairness, the bank has made its decision and will not reimburse the losses suffered.”
Kirsten V's updateReviewer Update
24 Jun 2025, 08:56 I Do Not Accept the Outcome – Discovery Bank Must Be Held Accountable
Good day,
I am writing to formally state that I do not accept the outcome of my case regarding a *****ulent transaction involving the use of a Discovery Bank account.
On 30 April 2025, I submitted a signed Reversal of Payment Request via my bank, Standard Bank South Africa. I specifically ordered a reversal of funds (with full understanding that fees apply), not an investigation. Despite this, I was issued a response describing only the results of an investigation and stating that no funds would be reimbursed.
The response I received included the following:
“Our investigation has revealed that you processed a payment with the intention of acquiring services from a third-party vendor and these services were not rendered. The investigation has confirmed that this was a vehicle purchase ****.When the ***** incident was reported on 30 April 2025, we immediately alerted the agent bank (Discovery Bank) and requested that the account be blocked and any available funds secured.
Unfortunately, Discovery Bank advised that all funds had already been utilized, and thus no funds were recovered. After taking all relevant factors into consideration, and in applying the principles of fairness, the bank has made its decision and will not reimburse the losses suffered.”
My position:
- I did not authorise an investigation in lieu of a payment reversal.
- I signed a reversal request, which was submitted in due time.
- I provided all required documents, including an affidavit, full transaction details, and confirmation of the ****.
- The ***** was reported without delay.
I demand a clear answer from Discovery Bank as to:
- Why no response has been made to Standard Bank's formal requests for weeks.
- Why the account in question at Discovery Bank was not immediately frozen, despite prompt reporting and clear evidence of *****.
- Why funds were allowed to be withdrawn, even though they were part of a ****, and despite Discovery Bank being notified.
I urge Discovery Bank to take full accountability for hosting the *****ulent account and to reimburse the full amount of R142,210.00. The failure to act swiftly on a formal bank-to-bank notice of ***** raises serious questions about the measures in place to protect innocent individuals from ****s. Until this matter is resolved appropriately, I will continue to escalate it through all available legal and public channels. I remain committed to seeing justice done.
Sincerely,
K.v. Vuuren
Sincerely,
K.v. Vuuren
KV
Kirsten V's update24 Jun 2025, 08:56
Reviewer Update
I Do Not Accept the Outcome – Discovery Bank Must Be Held Accountable
Good day,
I am writing to formally state that I do not accept the outcome of my case regarding a *****ulent transaction involving the use of a Discovery Bank account.
On 30 April 2025, I submitted a signed Reversal of Payment Request via my bank, Standard Bank South Africa. I specifically ordered a reversal of funds (with full understanding that fees apply), not an investigation. Despite this, I was issued a response describing only the results of an investigation and stating that no funds would be reimbursed.
The response I received included the following:
“Our investigation has revealed that you processed a payment with the intention of acquiring services from a third-party vendor and these services were not rendered. The investigation has confirmed that this was a vehicle purchase ****.When the ***** incident was reported on 30 April 2025, we immediately alerted the agent bank (Discovery Bank) and requested that the account be blocked and any available funds secured.
Unfortunately, Discovery Bank advised that all funds had already been utilized, and thus no funds were recovered. After taking all relevant factors into consideration, and in applying the principles of fairness, the bank has made its decision and will not reimburse the losses suffered.”
My position:
- I did not authorise an investigation in lieu of a payment reversal.
- I signed a reversal request, which was submitted in due time.
- I provided all required documents, including an affidavit, full transaction details, and confirmation of the ****.
- The ***** was reported without delay.
I demand a clear answer from Discovery Bank as to:
- Why no response has been made to Standard Bank's formal requests for weeks.
- Why the account in question at Discovery Bank was not immediately frozen, despite prompt reporting and clear evidence of *****.
- Why funds were allowed to be withdrawn, even though they were part of a ****, and despite Discovery Bank being notified.
I urge Discovery Bank to take full accountability for hosting the *****ulent account and to reimburse the full amount of R142,210.00. The failure to act swiftly on a formal bank-to-bank notice of ***** raises serious questions about the measures in place to protect innocent individuals from ****s. Until this matter is resolved appropriately, I will continue to escalate it through all available legal and public channels. I remain committed to seeing justice done.
Sincerely,
K.v. Vuuren
Sincerely,
K.v. Vuuren