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dipuomodise D
1 reviews | Active since May 2017
19 Jun 2025, 13:19
Urgent: Follow-Up on Unresolved ***** Complaint – No Response Received
It has been over a month since I reported a ***** complaint involving one of your customers. However, I have received no response or communication from Discovery Bank regarding this matter. It is extremely disappointing that I have to resort to raising my concerns here due to your lack of service. If this issue is not addressed promptly, I will escalate it to the ombudsman, as this situation is unacceptable.
Helpful (0)
Replies (8)0
Replies (8)
Discovery Bank's replyOfficial
19 Jun 2025, 13:28Hey Dipuo
Thanks for reaching out to us, we apologize for the experience that you have had.
To report ********** activities on one of client's account you would need to log the case with your bank, so you would need to flag the transaction via your bank and they can reach out to our team for further investigations.
Kind regards,
Mpho.
Thanks for reaching out to us, we apologize for the experience that you have had.
To report ********** activities on one of client's account you would need to log the case with your bank, so you would need to flag the transaction via your bank and they can reach out to our team for further investigations.
Kind regards,
Mpho.
Discovery Bank's reply19 Jun 2025, 13:28
Official
Hey Dipuo
Thanks for reaching out to us, we apologize for the experience that you have had.
To report ********** activities on one of client's account you would need to log the case with your bank, so you would need to flag the transaction via your bank and they can reach out to our team for further investigations.
Kind regards,
Mpho.
Thanks for reaching out to us, we apologize for the experience that you have had.
To report ********** activities on one of client's account you would need to log the case with your bank, so you would need to flag the transaction via your bank and they can reach out to our team for further investigations.
Kind regards,
Mpho.
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dipuomodise D's updateReviewer Update
19 Jun 2025, 13:40I did that already, my bank indicated that the account is locked and Discovery Bank requires me to email my complaint to the ***** department, which I did, and none of my emails were responded to.
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dipuomodise D's update19 Jun 2025, 13:40
Reviewer Update
I did that already, my bank indicated that the account is locked and Discovery Bank requires me to email my complaint to the ***** department, which I did, and none of my emails were responded to.
Discovery Bank's replyOfficial
19 Jun 2025, 13:45Hi Dipuo
Which account is locked? The Discovery Bank account?
Regards,
Mpho.
Which account is locked? The Discovery Bank account?
Regards,
Mpho.
Discovery Bank's reply19 Jun 2025, 13:45
Official
Hi Dipuo
Which account is locked? The Discovery Bank account?
Regards,
Mpho.
Which account is locked? The Discovery Bank account?
Regards,
Mpho.
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dipuomodise D's updateReviewer Update
19 Jun 2025, 13:46yes
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dipuomodise D's update19 Jun 2025, 13:46
Reviewer Update
yes
Discovery Bank's replyOfficial
19 Jun 2025, 13:50Hi Dipuo
That means there may be investigations taking place, please kindly follow up with your bank for feedback.
Kind regards,
Mpho.
That means there may be investigations taking place, please kindly follow up with your bank for feedback.
Kind regards,
Mpho.
Discovery Bank's reply19 Jun 2025, 13:50
Official
Hi Dipuo
That means there may be investigations taking place, please kindly follow up with your bank for feedback.
Kind regards,
Mpho.
That means there may be investigations taking place, please kindly follow up with your bank for feedback.
Kind regards,
Mpho.
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dipuomodise D's updateReviewer Update
19 Jun 2025, 14:09I am chatting to my bank, and their response to your message is " The outcome I gave you was the response from the ***** team at Discovery Bank that they can't allow a reversal on the client's account because the account has a ***** lock. Therefore, if they can't assist with reversing the funds, then we can't get the funds back into your account."
so what is my recourse?
so what is my recourse?
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dipuomodise D's update19 Jun 2025, 14:09
Reviewer Update
I am chatting to my bank, and their response to your message is " The outcome I gave you was the response from the ***** team at Discovery Bank that they can't allow a reversal on the client's account because the account has a ***** lock. Therefore, if they can't assist with reversing the funds, then we can't get the funds back into your account."
so what is my recourse?
so what is my recourse?
Discovery Bank's replyOfficial
20 Jun 2025, 11:22Hi Dipuo
Thanks for confirming.
For security reasons, please contact our toll free number ***and request to be put through to our ***** team, or contact the ***** team directly on *** for further information. We cannot confirm neither deny if that is true.
Kind regards,
Mpho.
Thanks for confirming.
For security reasons, please contact our toll free number ***and request to be put through to our ***** team, or contact the ***** team directly on *** for further information. We cannot confirm neither deny if that is true.
Kind regards,
Mpho.
Discovery Bank's reply20 Jun 2025, 11:22
Official
Hi Dipuo
Thanks for confirming.
For security reasons, please contact our toll free number ***and request to be put through to our ***** team, or contact the ***** team directly on *** for further information. We cannot confirm neither deny if that is true.
Kind regards,
Mpho.
Thanks for confirming.
For security reasons, please contact our toll free number ***and request to be put through to our ***** team, or contact the ***** team directly on *** for further information. We cannot confirm neither deny if that is true.
Kind regards,
Mpho.
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dipuomodise D's updateReviewer Update
20 Jun 2025, 14:11Which number am I supposed to use since you put stars on everything?
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dipuomodise D's update20 Jun 2025, 14:11
Reviewer Update
Which number am I supposed to use since you put stars on everything?