Urgent ***** Complaint – Immediate Investigation and Refund Required

Good day,

I am lodging a formal complaint regarding *****ulent transactions on my account and require urgent clarification and resolution.

On Friday, I received an SMS purportedly from Buffalo Logistics requesting payment of import duties. As I was expecting a parcel from Shein, I reasonably believed the message was legitimate and followed the link. Shortly thereafter, I became concerned that my banking details may have been compromised and immediately paused my online virtual card.

Despite this precaution, two unauthorised transactions were processed:

* Approximately R500 spent on petrol at a filling station in Pretoria * A Takealot purchase of roughly R540, which has already been delivered

Takealot has confirmed that this order was processed with full 3D Secure authentication, stating that the cardholder was authenticated during checkout. I find this deeply troubling because my virtual card had already been paused. I require a clear explanation as to how these transactions were approved under those circumstances.

These transactions occurred around 23:38 and 01:37 respectively. There was also an attempted purchase of approximately R4,500 which fortunately failed due to insufficient funds. This further indicates deliberate *****ulent activity.

I expect Discovery Bank to:

* Conduct an immediate investigation into how these transactions were authorised * Explain how a paused virtual card could still be used successfully * Refund the total amount of R1,040 that was taken *****ulently

This situation raises serious concerns about the security of my account and the effectiveness of your ***** prevention systems. I would appreciate urgent feedback and prompt resolution.

Thank you.