Urgent Assistance Needed: Delayed Incoming International Payment

I am extremely concerned and disappointed with the handling of my incoming international payment at Discovery Bank.

The payment was sent earlier this week from abroad, and all my colleagues at other South African banks received their funds yesterday without any delays. I am the only one who has not received the payment, despite using the same payment batch.

I have called Discovery multiple times and have been told that I must continue waiting 1–3 business days, but I am now well within that timeframe. My case was eventually escalated to your internal forex team, but I have not received any feedback or confirmation, and I urgently need this matter resolved.

I need confirmation that: 1. The forex team has received and acknowledged the escalation 2. My payment is not stuck in compliance 3. There is a clear timeline for the release of the funds

I have always trusted Discovery Bank, but this experience has been extremely stressful. I would appreciate immediate assistance from someone senior in the forex/international payments department.

Thank you.