MR
Moshe R
1 reviews | Active since Aug 2022
22 Aug 2022, 19:48
upgrade your processes
My phone has gone in for repairs and this means that I can't use any other method to log into my discovery bank profile via my laptop, so if my phone is sitting at the repair shop for two year this means that for those two years, I won't have access to my profile.
I find this very disappointing for such a big banking institute and the fact that your own agent did even have other solution that allows me to log on... wow I'm still shocked at this matter
in a nutshell this is a poling and discovery needs to change its ways to make it more user friendly.
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Discovery Bank's replyOfficial
23 Aug 2022, 08:18Hi Moshe
Thanks for reaching out to us.
For your own security we have enabled two factor authentication to ensure that money is always safe. This is also to ensure that it is always you who is trying to access the Discovery Bank website.
We do understand that you do not have access to your Discovery Bank App at the moment, however, you can also download your app on a secondary device for authentication.
Regards
Girshwin
Thanks for reaching out to us.
For your own security we have enabled two factor authentication to ensure that money is always safe. This is also to ensure that it is always you who is trying to access the Discovery Bank website.
We do understand that you do not have access to your Discovery Bank App at the moment, however, you can also download your app on a secondary device for authentication.
Regards
Girshwin
Best regards,
Discovery Bank's reply23 Aug 2022, 08:18
Official
Hi Moshe
Thanks for reaching out to us.
For your own security we have enabled two factor authentication to ensure that money is always safe. This is also to ensure that it is always you who is trying to access the Discovery Bank website.
We do understand that you do not have access to your Discovery Bank App at the moment, however, you can also download your app on a secondary device for authentication.
Regards
Girshwin
Thanks for reaching out to us.
For your own security we have enabled two factor authentication to ensure that money is always safe. This is also to ensure that it is always you who is trying to access the Discovery Bank website.
We do understand that you do not have access to your Discovery Bank App at the moment, however, you can also download your app on a secondary device for authentication.
Regards
Girshwin
Best regards,