DD
Dominic D

1 reviews | Active since Aug 2023

18 Mar 2025, 14:14

Update me about the account

Good day, my account was on hold since 21 February 2025 and the investigation was done and completed. Discovery said they're deciding to close my account forever and it's fine I will move to another bank. They said they will send all the money from where it comes from but still they didn't do it and it's been 7 days passed but there is no change with my account, no feedback about account being blocked or money being sent back to where it comes from however I can still log in my account but no access to do any transaction. Useless bank so far.

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Replies (3)
Discovery Bank
Discovery Bank's reply18 Mar 2025, 14:22
Official
HI Tshedza,

We are sorry about this experience. Please allow us to investigate this matter for you and return with the necessary feedback.

Kind regards
Tyrone
DD
Dominic D's update18 Mar 2025, 14:40
Reviewer Update
You have been investigating for more than 3 weeks now...do you need more 50 weeks to investigate?
Discovery Bank
Discovery Bank's reply24 Mar 2025, 11:24
Official
Hi Tshedza,

Our team have advised that they have been in contact with you and that the account will be closed as soon as the investigation is completed the account will then be terminated.

We do apologize for the frustration and inconvenience this caused you.

Kind regards
Tyrone