NJ
Natalie J
1 reviews | Active since Oct 2014
15 Aug 2018, 15:29
Unwillingness to close my account and charging fees to close it
I have requested that my discovering card gets canceled as i was seeing charges on my account even though i was not using the card deductions on my bank account. I instructed that the card be closed as its accumulating fees which is unnecessary.
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Replies (2)NJ
Natalie J's updateReviewer Update
17 Aug 2018, 08:55Discovery cards called me the next day and explained that the fees i need to pay is for using the services. I EXPLAINED i have not even used the facility so why should i pay for it. I then told them i refuse to complete any document and will surely part with Discovery very soon. She then promised to gove me a call within an half an hour as she is going to speak to her manager to have the fees reversed. Until today no response. I see this as a way of getting to make money even if you have not used the service.
NJ
Natalie J's update17 Aug 2018, 08:55
Reviewer Update
Discovery cards called me the next day and explained that the fees i need to pay is for using the services. I EXPLAINED i have not even used the facility so why should i pay for it. I then told them i refuse to complete any document and will surely part with Discovery very soon. She then promised to gove me a call within an half an hour as she is going to speak to her manager to have the fees reversed. Until today no response. I see this as a way of getting to make money even if you have not used the service.
Discovery Bank's replyOfficial
12 Sept 2018, 12:51Thank you for your comment.
Your account has successfully been closed and an email confirmation has been sent to you in this regard on 21 August 2018.
Best
Regards
Discovery Bank's reply12 Sept 2018, 12:51
Official
Thank you for your comment.
Your account has successfully been closed and an email confirmation has been sent to you in this regard on 21 August 2018.
Best
Regards