Unwanted debit order causing bank charges

Hello,

I have lost count to the number of times I have asked your team to please cancel this inconvenience from my account. I am incurring charges from my account because of this and frankly I'm getting quite sick of it. 1. Please cancel this debit order and the account. I requested this last year already. 2. I need a full refund for all the bank charges incurred from this. From March 2020 til today 23 July 2020

I have called, communicated via Facebook countless times with the promise of getting a call from your closure department. I'm sure you're not going to do anything about this so I guess I will contact you again in a few weeks because I just love dealing with incompetence as often as possible.