LS
Lorinda S
1 reviews | Active since Oct 2018
20 May 2025, 16:07
Untrusted and no Support for paid up letter
Sill no settlement letter received nfor closing the credit card!
Do we need again need to follow the route wiith the ombudsman to receive a letter show it is paid up letter. and the data withITC records can be updated.
The reason Discovery Bank never support customers and the bank is unreliable ro support. There is no client services at all. That is the reason a Paid up letter is Necessary.
No trust in your system or call centre who don't listen and make mistakes.
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Lorinda S's updateReviewer Update
21 May 2025, 08:54I am writing to urgently request that the information regarding my credit card account be updated on my ITC records. The account has been settled in full, but my ITC record still reflects incorrect information, which is negatively affecting my credit score.
I have yet to receive a paid-up letter, and in the meantime, the account is still showing as unsettled. This is causing confusion and harm to my credit profile.
Please ensure that the ITC records are updated immediately to reflect that the account is closed and fully settled, and that it no longer appears on my name.
Your urgent attention and assistance in this matter will be greatly appreciated.
LS
Lorinda S's update21 May 2025, 08:54
Reviewer Update
I am writing to urgently request that the information regarding my credit card account be updated on my ITC records. The account has been settled in full, but my ITC record still reflects incorrect information, which is negatively affecting my credit score.
I have yet to receive a paid-up letter, and in the meantime, the account is still showing as unsettled. This is causing confusion and harm to my credit profile.
Please ensure that the ITC records are updated immediately to reflect that the account is closed and fully settled, and that it no longer appears on my name.
Your urgent attention and assistance in this matter will be greatly appreciated.