Unskilled staff for a digital bank

It took 2 weeks and the bank still cannot assist to open an account on the app. I am getting an error on the app and case was logged on 21 Dec Case ***. I was asked multiple information about phone details, to send screenshot of the issue. After two weeks I call again and I am again asked all the same info as they don’t have clear information on what error I am getting. I asked them to delete my application so that I can create the account again but this is also not done. I supposed the staff is not qualified enough to run a digital bank. I wished they had a branch. Unfortunately for me I will not be able to open an account it seems.