Unsatifactory Service
<p>I requested a Discovery Card approximately 3 months ago. The courier company spent over 30 minutes at my residence taking the relevant documentation to provide proof of residence. It was done with a cell phone and I signed by means of a special device. It is now January and I have been unable to use my Discovery Card, However, every month my bank account gets debited with R500. I am unable to use these funds and the card due to the uniffiency of staff and processes. I want this card cancelled and all my funds paid back to me with interest by no later than 10 January 2017.</p>
I have still not had any response from Discovery Card.
I have still not had any response from Discovery Card.
Hello debbie-botha-1
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologise for any inconvenience caused in this matter.
We have emailed you today to discuss this matter and provide feedback to you.
Thank you for kind patience and understanding.
Your reference number is – ***.
Regards
Jaco Thompson
Executive Relationship Manager (FAIS)
Hello debbie-botha-1
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologise for any inconvenience caused in this matter.
We have emailed you today to discuss this matter and provide feedback to you.
Thank you for kind patience and understanding.
Your reference number is – ***.
Regards
Jaco Thompson
Executive Relationship Manager (FAIS)