*********, Unresponsive & Slow – Discovery’s Panic Button Charges Are a ****

I am extremely disappointed with Discovery and how they have handled what should have been a straightforward refund. Three months ago, R1000 was deducted from my account without warning or proper verification under the pretext of a “Panic Button misuse fee.” This is despite the fact that no Fidelity response team was dispatched to my location, and no service was actually rendered.

After multiple calls, emails, and being passed around from one department to another — including the ***** department — the money has still not been returned. Every follow-up is met with vague excuses and delays, most recently that it is “awaiting internal approvals.” Meanwhile, Discovery was able to deduct the money instantly and without consent.

This is ********* and feels like a deliberate abuse of power, using a critical safety feature as a backdoor to impose hidden fees. The customer service has been dismissive and evasive, showing zero urgency or accountability.

How can a reputable company be so fast to take money under the assumption of *****, but so painfully slow to return it when the fault lies with them?

Consumers beware – read the fine print, and do not assume Discovery will treat you fairly when things go wrong. I am in the process of escalating this to the Consumer Goods and Services Ombud and will not stop until this matter is resolved.