Unresolved Refund and Inconsistent Communication from Discovery Bank

Dear Discovery Team,

I opened a ***** case on 12 October, and to date, only one of the two *****ulent transactions has been refunded. Despite multiple calls to your customer service team, I continue to receive inconsistent and conflicting feedback. The lack of clear communication and resolution is extremely concerning, particularly given that neither of these transactions was authorised by me.

As a client, I expect transparency and accountability — yet this matter remains unresolved. Could you please urgently clarify the status of the outstanding refund and confirm when the funds will be returned?

I must express my concern: if *****ulent transactions can occur without prompt correction, how can customers feel confident that their money is secure with Discovery Bank?

Kind regards, Mandi