UNRESOLVED REAL TIME PAYMENT ISSUES

I have made a real time payment of a substantial amount at 08H27 this morning from my Discovery Demand Savings account (being the proceeds of my Discovery Fixed Investment) to my Absa Bank account in order to reinvest immediately. However, when the funds did not reflect at 14H30 this afternoon, I called the Discovery Call Centre, only to be informed that a technical support team is working a a real time payment issue. The call centre agent advised they had no feedback on when the technical issue would be resolved. This is unacceptable feedback and poor customer service. I will be losing a substantial amount of interest today as I am not able to finalise my new investment. I have escalated my query and is still awaiting feedback. I have also tried unsuccessfully on Saturday 10 September to make a real time payment of the above mentioned amount, but were unable to do so as over weekends, a payment limit is in place. I was never informed of this on receiving my maturity notice. So since the past Saturday, I have already lost three day's investment interest due to poor customer service and technical issues.