Unresolved Discovery Bank App Login Problem

I have been utilizing the services of Discovery Bank and its credit card services since I began in February 2025. However, in November 2025, I encountered an issue where the Discovery Bank App failed to recognize my login credentials (username and password) as well as my personal information, including my cell and ID numbers, when attempting to reset my details, despite no changes were made on my part. The error message displayed is, 'Unable to login and you are not a bank client, please choose to join the bank.' The team at Discovery Bank and I have exhausted all troubleshooting options without success.

On December 3rd, I submitted all necessary documents (ID, error message, and selfie images) as instructed. Unfortunately, we have been engaged in a prolonged back-and-forth regarding the verification processes; this has resulted in numerous apologies and unfulfilled promises of follow-up calls from the team. I am increasingly frustrated by my inability to access the app, manage my transactions, and view my statements. What exacerbates my frustration is the continuous cycle of stories and the lack of tangible progress over the past three months. I made another call today, December 24th, and received a plethora of explanations and apologies. However, I am left with the impression that the team and its executives are unsure of how to resolve the app login and verification issues. Furthermore, my situation does not seem to be treated with the seriousness it deserves, and there appears to be no sense of urgency in addressing the problem.