Unresolved Credit Score Issue and Unauthorized Credit Enquiry

I am writing to express my deep dissatisfaction with the service I have received from Discovery Bank. On 5 May, I contacted the bank regarding my credit score, which has not improved despite responsibly adding a new Discovery Bank credit card to my profile. I thought adding a credit card would improve my credit score, but it has proven to be completely useless in this case.

This is especially concerning as a friend who app**** for a similar facility at the same time has already seen a positive improvement in her score.

Following a discussion with one of your consultants, I was advised to escalate the matter for further investigation. However, to date, I have not received any feedback or resolution. Instead, I discovered that another credit enquiry has been added to my profile without my authorisation, further negatively impacting my credit score.

I have made multiple follow-up calls seeking assistance, but unfortunately, no meaningful support or explanation has been provided. This level of service is unacceptable and raises serious concerns about the bank’s commitment to its customers.

I urge Discovery Bank to address this matter promptly and provide a clear explanation for the unauthorised credit enquiry and the lack of improvement in my credit score.