gZ
garth Z

1 reviews | Active since Dec 2014

19 Jan 2025, 09:28

unresolved bank account opening issue

I have been trying to open an account for two weeks now - same error on login and although the staff are extremely friendly I still have the issue. When phoning in I need to explain the same issue to numerous people and am assured someone will call back which seldom happens . I expected far more and extremely dissapointed. I still don't have an open bank account

0
Replies (3)
Discovery Bank
Discovery Bank's reply20 Jan 2025, 16:45
Official
Hi Garth

I apologize for the experience that you have had with us.

Your case has been handed over to our executive relationship manager who will reach out to you directly to assist with your complaint.

Kind regards,
Nosisa
gZ
garth Z's update21 Jan 2025, 18:11
Reviewer Update
I received a message apologising for the inconvenience BUT as things stand the bank has made no contact in order to resolve the problem
Discovery Bank
Discovery Bank's reply24 Jan 2025, 09:02
Official
Hi Girth,

Your old application has been cancelled for you to re-apply.

Hope you have a good day further

Kind regards,
Nosisa