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Nkosikhona N
1 reviews | Active since Mar 2024
03 Sept 2025, 06:03
Unreliable Bank. Stay away
Appalling experience from Discovery Bank. I cannot open my bank app for the past four days. The app is saying I’m not a bank client. Their customer service support team is so clueless about their product. Been calling nonstop but everyone is saying they will escalate the issue. The seventh call reference was ***1. I have never received such bad service from any bank. Please stay away from this bank. I will cancel all my other products will Discovery.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
05 Sept 2025, 08:57Hi Nkosikhona N,
This is concerning to hear. We do apologize for this experience, we will investigate this and see how we can help.
Kind regards,
Tyrone
This is concerning to hear. We do apologize for this experience, we will investigate this and see how we can help.
Kind regards,
Tyrone
Discovery Bank's reply05 Sept 2025, 08:57
Official
Hi Nkosikhona N,
This is concerning to hear. We do apologize for this experience, we will investigate this and see how we can help.
Kind regards,
Tyrone
This is concerning to hear. We do apologize for this experience, we will investigate this and see how we can help.
Kind regards,
Tyrone
Discovery Bank's replyOfficial
05 Sept 2025, 13:53Hi Nkosikhona N,
We see that the notes on your case advise that the details have been updated. Please do try and log in and advise us if everything runs smoothly.
Kind regards,
Tyrone
We see that the notes on your case advise that the details have been updated. Please do try and log in and advise us if everything runs smoothly.
Kind regards,
Tyrone
Discovery Bank's reply05 Sept 2025, 13:53
Official
Hi Nkosikhona N,
We see that the notes on your case advise that the details have been updated. Please do try and log in and advise us if everything runs smoothly.
Kind regards,
Tyrone
We see that the notes on your case advise that the details have been updated. Please do try and log in and advise us if everything runs smoothly.
Kind regards,
Tyrone
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Nkosikhona N's updateReviewer Update
05 Sept 2025, 14:03Hi Tyrone, it has been sorted, eventually.
NN
Nkosikhona N's update05 Sept 2025, 14:03
Reviewer Update
Hi Tyrone, it has been sorted, eventually.
Discovery Bank's replyOfficial
05 Sept 2025, 14:27Hi Nkosikhona N,
We do apologize for this experience and will work towards improving all aspects of our client service space.
Kind regards,
Tyrone
We do apologize for this experience and will work towards improving all aspects of our client service space.
Kind regards,
Tyrone
Discovery Bank's reply05 Sept 2025, 14:27
Official
Hi Nkosikhona N,
We do apologize for this experience and will work towards improving all aspects of our client service space.
Kind regards,
Tyrone
We do apologize for this experience and will work towards improving all aspects of our client service space.
Kind regards,
Tyrone