1 reviews | Active since Mar 2021
Unreliable and Not so helpful
Horrible Horrible Service. There are no statements and payment reminders to my mailbox. App is confusing. I have enough money in my Transaction account, yet after the month, I was unsure how much I owe in credit card. I paid R1000. Apparently I was supposed to pay R1300. One morning, my app was blocked, accounts were blocked as I needed to pay R300 arrears. I couldn't even login and pay R300 from my transaction to credit. When I called, I was told that I need to pay R300 from some other bank to Discovery and then only they will unfreeze my accounts. So all the money and card and app blocked for R300. Where I had money in my transaction account. Points/Miles and stuff all good, but I don't know how this is justified and explained. Not a reliable bank, just a cashback rewards setup at the moment, but not the one you can move to and close everything else.
Thank you for bringing this to my attention.
Due to security purposes your statements are now available on your Discovery Bank App. This ensures your statements remains secure and safe at all times. When your statements are issued, we send you notifications via E-mail and SMS.
My systems also shows that you have global credit facility which requires a regular deposit of funds into either your Transactional account or credit card. By depositing funds this ensures that you credit agreement will be upheld.
We do apologies for the inconveniences you have experienced when trying to log onto Discovery Bank App. We will ensure this error does not reoccur in the future.
Should you require any further assistance. Please feel free to contact us directly.
Regards
Girshwin
Thank you for bringing this to my attention.
Due to security purposes your statements are now available on your Discovery Bank App. This ensures your statements remains secure and safe at all times. When your statements are issued, we send you notifications via E-mail and SMS.
My systems also shows that you have global credit facility which requires a regular deposit of funds into either your Transactional account or credit card. By depositing funds this ensures that you credit agreement will be upheld.
We do apologies for the inconveniences you have experienced when trying to log onto Discovery Bank App. We will ensure this error does not reoccur in the future.
Should you require any further assistance. Please feel free to contact us directly.
Regards
Girshwin