UNPROFESSIONAL BEHAVIOUR FROM YOUR OPERATORS

Discovery Bank staff continue to contact me despite previously advising that they work until 18h00 in the evenings. On 4 separate occasions, appointments were scheduled for 17h30 for them to call me, yet these calls never took place. An operator then arranged an appointment with me for Saturday (04/04/2026) at 10h00, but once again, no call was received. This morning (07/04/2026 at 08h34), another operator contacted me. I expressed my clear frustration and informed him how many times I had been promised a call and that appointments had been scheduled where I waited specifically for the agreed time, only not to be contacted. The operator who called me this morning informed me that it had been a long weekend and that your offices were not working. My question is: why schedule an appointment if I am expected to wait for a call that never happens and your offices were not working?Furthermore, the operator abruptly ended the call while I was still speaking. This level of service from Discovery Bank is extremely disappointing. You are requesting my business, yet this has been my experience. I believe I am owed a formal apology from the operator who contacted me this morning, as well as feedback from Discovery Bank management regarding how this matter will be addressed with this operator and what action will be taken concerning this operator’s unprofessional conduct.