1 reviews | Active since Aug 2018
Unprofessional and non-existing customer service from Discovery Bank
On 15 November 2022, I logged a dispute for a transaction of R4000.00 on my credit to be reverse. A car rental company retained full holding deposit, however incorrectly charged and invoiced. I made Discovery Bank aware of the fact that the car rental company invoiced me incorrectly and also submitted a completely different and incorrect petrol slip.
During my call on 15 November 2022, I was informed the dispute would be resolved within 3-5 working days.
I again followed up in another call, a day or two later, during which I was now told that the dispute takes 30 DAYS to be resolved.
On 24 November, after NO FEEDBACK, I sent an email to ***. To date I have received NO FEEDBACK on the dispute, the reversal STILL has not been done and I also have had NO RESPONSE from ***.
This reversal should be actioned with immediate effect and Discovery Bank clearly need to get their lack of response and customer service issues resolved.
Absolutely unprofessional and shocking customer service from Discovery Bank.
Thanks for reaching out to us.
I have investigated your dispute complaint and do apologise for the initial confusion. Card disputes do take 30days to be resolved, this is once all information has been submitted.
Our card dispute team has requested additional information on several occasions and our complaints team has also followed up on this request.
We need this information to continue with your dispute and we cannot action any request without this .
Please check your emails for communication from our dispute team on the 12th of December 2022 and please update accordingly.
Once submitted, I will have the case escalated.
Regards
Girshwin
Thanks for reaching out to us.
I have investigated your dispute complaint and do apologise for the initial confusion. Card disputes do take 30days to be resolved, this is once all information has been submitted.
Our card dispute team has requested additional information on several occasions and our complaints team has also followed up on this request.
We need this information to continue with your dispute and we cannot action any request without this .
Please check your emails for communication from our dispute team on the 12th of December 2022 and please update accordingly.
Once submitted, I will have the case escalated.
Regards
Girshwin