SS
Stefan S

1 reviews | Active since Sept 2014

29 Jan 2026, 13:02

Unpolite hang up mid call

Just had Emma phone me from Discovery Bank offering platinum card. Asked if I will be paying more, as I don’t want to spend more money to get more benefits. She put down the phone while I was still talking. Apalling - basic decency dictates that we finish a conversation and say goodbye like good humans do. I think it’s time the eggs finally get to move to my already existing account with Capitec - exceptional and flawless service from them for more than 12 years (and counting!). I have never had a representative of Capitec hang up on me. Get your customer contact points polished Discovery, the rust is showing.

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Replies (1)
Discovery Bank
Discovery Bank's reply29 Jan 2026, 13:11
Official
Hi Stefan,

This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.

We will return with feedback as soon as possible.

Kind regards,
Tyrone